Customer Service

I've experienced some pretty terrible customer from Comcast this week.  Basically the cable installer created major damage and no one from Comcast seems to care.

Instead of focusing on the poor customer service that I've been dealing with for the past six days, I want to share two experiences I had today where I received excellent customer service.  It does still exist. 

The boys and I hopped in the car this afternoon to head to Publix.  The tire pressure light in my van came on as soon as we were on our way.  I headed to the Costco tire center and asked if they could check my tire pressure.  They were so extremely nice and told me where to pull the van.  The boys stayed in their carseats while the nice gentleman checked and filled all four tires.  There was no cost and it was done with a pleasant attitude.  I will write a thank you note and express my gratitude for their customer service.  

After we had dealt with the tires, we made our way to Publix.  Once we were in the check-out line, Beau had to use the restroom.  If you have little ones, you know that you can't always just tell them to wait.  The cashier noticed our situation and made a space for all of our groceries so we could quickly make it to the restroom without much of a scene.  Again, it was a small act of kindness that made a huge impact in our day.  

I know that mistakes happen, I make them all the time.  If Comcast had simply apologized, it would have set the tone that they are willing to work with us and "make it right."  Instead, every interaction we've had has implied that we are somehow at fault that there is a massive hole in our ceiling.  Funny thing, installation of our cable (when the damage occurred) was Friday night and we received our first bill today.  So they obviously have a good protocol in place for making that happen in a timely manner.  Meanwhile I'm opening the bill while staring at the hole in my ceiling. 

Today I'll be thankful for the experiences we had at Costco and Publix.  

It may be harder to find, but good customer service still exists.